Posted on October 14, 2025
Short abstract
Real-world evaluation, commissioned by Health Innovation West of England and conducted by Unity Insights, on the small-scale pilot of Clera, a web-based messaging application, conducted in the Infectious Disease Unit at North Bristol NHS Trust (NBT).
The real-world evaluation evidemced the positive impact of Clera on communication between healthcare staff, patients, and their families and demonstrated Clera’s potential to foster greater transparency and trust within acute care settings.
Key findings from the evaluation:
- 58% of patients and 70% of family members felt well informed by the ward
- 75% of patients and 67% of family members knew what the care plan was that day
- Clera contributed to reducing disparities in access to care updates when examining age, IMD, distance from the hospital, disability, and employment status of family members
- 92% of staff valued the effect Clera had on their work
- 86% of staff could easily integrate Clera into their existing work
